PROFILE

Organized and personable business professional.

A successful 20+ year track record of leadership and being a team player. Accustomed to handling sensitive situations. Demonstrated history of professionalism in the workplace. Thrive in deadline-driven and excel in multitasking environments.

Motivated and dedicated to continue personal and professional development.

A willingness and eager attitude towards consistent growth and development of systems, approaches and customer service. Demonstrated extensive history of document review and revisions to support and maintain proper work practices.

SKILLS SUMMARY


 Conflict Management
 Detail-directed problem solver
 Professional client care
 Strong Written and Oral communication
 Physically active
 Extensive Military Instructor experience
 Extensive College Instructor experience
 International Music Instructor experience
 Capable of working with minimum supervision
 WHIMIS trained
 Standard First Aid and CPR
 Trained Canadian Forces Supply System
 Superior organizational skills
 Superior time management skills
 Very proficient in the use of computers, radio equipment and other office machines


PROFESSIONAL EXPERIENCE


ORGANIZATION: INSTRUCTION / TIME MANAGEMENT / TECHNOLOGY

 Design and deliver complex training documents for civilian organizations and Department of National Defence, ensuring full compliance with policy requirements and stringent deadlines.
 Creation of databases for schedules, budgets, loan systems and supply departments for the Canadian Forces
 Supply Officer for National Music Program responsible for national and international equipment transport
 Communicate concepts to peers and superiors using terms to facilitate understanding.
 Rapidly learn and master varied computer programs; coordinated implementation of People Soft Finance and Human Resource software for associate training and extensive use of Microsoft Office software applications.
 Extensive knowledge of Meditech Applications software

CUSTOMER SERVICE / PROBLEM SOLVING / COMMUNICATION

 Oversee operations and provide impeccable customer service by proven ability in recruitment and retention of staff and clients.
 Established goals for department and achieved and exceeded expectations by support and direction for staff and clients.
 Detail-directed problem solver with consistent results of client satisfaction demonstrated by loyal patrons and supportive staff.
 Operate effectively individually or in unison. Most recently demonstrated as a writer for a national program update.




EMPLOYMENT HISTORY

BEST LEARNING – Jinan, China
Owner/Operator, June 2012 to Present
 Provide professional education and language training.
 Provide tutoring and music training.

MCINTYRE MUSIC SUPPLIES – Canada
Owner/Operator, 2003 to Present
 Provide professional private and group training.
 Sales and service of musical instruments and maintenance equipment.

SNC LAVALIN PAE – KAF, Afganastan
Computer Information Technichian, May – October 2011
 Oversaw all issue and return of computer services equipment within Task Force Headquarters.
 Instructed military members on procedure and use of computer equipment and supplies.
 Generated sevice documents and rotated as a team member with training and technical support.

CIRCU-AIR RESPIRATORY – Hamilton, ON
Purchasing Manager, 1996 to 2003
 Directed transportation of adult and pediatric equipment, all homecare equipment,
and ensured all staff was fully trained on all equipment.
 Oversaw all purchasing and daily operations of shipping and receiving.
 Oversaw regular and specialty maintenance of all equipment and inventory.

DEPARTMENT OF NATIONAL DEFENCE – Canada
Instructor, Writer & Mentor, 1988 to Present
 Oversaw all aspects of training.
 Supervised, trained and evaluated Staff.
 Supply Officer for National Music Program
 Wrote and utilized computerized Life Cycle Management Program

Education

UNIVERSITY OF WESTERN ONTARIO – London, ON
Bachelors Program - Music, 1993

MCMASTER UNIVERSITY – Hamilton, ON
Bachelors Program - English, 1995

MOHAWK COLLEGE – Hamilton, ON
Micro Computer Technology Diploma, 1996

CANADIAN NATIONAL INSTITUTE FOR THE BLIND – Hamilton, ON
Mobility Instructor for the Blind and Visually Impaired Certification, 1997



REFERENCES AVAILABLE ON REQUEST