PROFESSIONAL SUMMARY
Diplomatic General Manager seeks an executive position with a top-tier service company. Offers a
successful 28 year career in management. Exceptional problem solver with strong skill in cost
reduction and negotiations. Self-starter with a positive, can-do attitude who is driven to learn,
improve and succeed. Highly regarded for abilities in communication, team building, and team
leadership. Effective motivator and trainer. Key strengths: Operations management; Profit & Loss Budget Administration; Product & Labor Cost controls; Staffing, Training & Scheduling;
Purchasing & Inventory; Strategic Planning.
SKILLS
Human resources management Client account management
Performance tracking and evaluation Effective leader
Procedure development Budget development
Employee engagement Employee scheduling
Exceptional time management skills Project management
Adaptable Customer service-oriented
Conflict resolution Organized
Staff training/development
WORK HISTORY
06/2014 to Current General Manager
ELITE GYMS –Phuket
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Review and approve billing invoices and expense reports.
Recruited and hired new staff.
Maintained account plans for 3 top client accounts.
Promptly responds to general inquiries from members, staff, and clients via mail, e-mail and
phone.
Assists customers with store and product complaints.
Manage cash stock and inventory balances accurately.
Regularly seeks opportunities to up sell and add on additional merchandise.
Control labor cost, P&L cost, scheduling, training employees.
Created new revenue streams through nationwide marketing and local businesses.
04/2009 to 06/2014 Program Coordinator
KAJONKIETSUKSA BILINGUAL SCHOOL –Phuket
Responsible for training teachers for the program; scheduling, time management, activity
planning and event.
Planning; designed the English curriculum following Thai standards.
As a result program growth from 200 students to 1,500 students in four years.
Quality of the student's test results were raised by an average of 40% to 50%.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Planned and led activities to develop students' physical, emotional and social growth.
Instructed small groups of students in basic concepts such as the alphabet, shapes and color
recognition.
Tailored lesson plans for students with emotional and cognitive disabilities.
Taught an average of 30 students per class.
Assisted in preparing reports and paperwork for parent-teacher conferences.
Supported 35 classroom teachers in implementing a developmentally-appropriate
curriculum for a group of 1500 students.
Identified warning signs of emotional or developmental problems and reported to parents.

Prepared instruction materials, including making copies, constructing bulletin boards and
setting up work areas.
Reported on student progress, behavior and social skills to parents.
Graded tests and papers and recorded grades for teaching staff.
Assigned homework assignments and quizzes and wrote corresponding keys.
Maintained head count and attendance sheets.