Teaching Experience

Whilst studying at college my work experience placement was at a primary school with children aged 4-11 years old.
During the past 6 years living in Thailand I have been helping my Thai staff with their English.

Abilities

Many years of customer service in varying roles.
Excellent written and verbal communication skills with an eye for detail.
Extremely productive in a high volume and high stress environment.
Proficient in the use of both Microsoft and Mac desktops.
Highly productive in the use of and ability to adapt to many software programs.
Work well within a team environment as well as individually.


Employment History

2005 – 2011 Turismo Asia
Customer Relations Manager
Collaborated with head office in developing new tour packages.
Maximisation and management of customer service, sales, marketing and operational efficiency.
Figure head and point of contact for both customers, staff and suppliers.
Managed, monitored, trained and developed members of the representative team.
Worked with company representatives to ensure our customers where given assistance and their holiday exceeded their expectations.



2002- 2005 Blackpool and the Fylde College
Support & Service Officer
Responsible for the developement of the new online exams system.
Assisted both staff and students with their support needs.
Answered queries by telephone, letter and face to face.
Took payments in cash, cheques and credit cards.
Provided guidance for academic studies.
Produced certificates and updated relevant databases.





1999- 2002 National Health Service Pensions Agency
Admin Officer
Provided a wide range of pension services for NHS employees throughout England and Wales.
Using in house software of databases and spreadsheets.
Answered enquiries by letter, telephone and face to face.




1995- 1999 Stanley Casinos
Croupier
Dealing various casino games and upholding gaming rules and procedures.Placing bets, determining wins, collection of losing bets, bet pay outs and mentally computing wins and losses.

1991- 1995 Airtours Travel
Overseas Representative
Selling and organizing excursions, activities, car hire and other services.Answering customer's queries and dealing with their problems and complaints. Establishing and maintaining relationships with hotel owners, agents and travel companies. Completing accounts paperwork, records and writing reports. Collecting and balancing foreign money. Overall management of day to day operations of both hotel and serviced apartments.


Education

Blackpool and the Fylde College
Association of Accounting Technicians, AAT Levels 2 & 3, 1995

Blackpool and the Fylde College
Travel & Tourism With Customer Service, NVQ Levels 2 & 3, 1991