EDUCATION

September – October 2016 CELTA - Certificate in Teaching English to Speakers of Other Languages (International House Bristol, UK)
Completed 6 hours of assessed teaching practice of 3 different levels (pre-intermediate, intermediate and upper-intermediate) and 4 written assignments. Alongside 120 hours of teaching input; including learners and learning context, language analysis, language skills, planning and resources and developing teaching skills.

2011 - 2014 – LLB (Hons) Bachelor of Laws (University of Exeter, UK)
2:1

Richard Huish College 2011 - A-Levels Richard Huish College 2010 – AS-Levels
English Language A* Psychology A
Law. A Biology C
English Literature. A

Heathfield Community School, UK 2009
13 GCSE passes including A* in English Language, A in English Literature, Maths and Science, B in both French and German and Merit in ICT Level 2 OCR National.

WORK EXPERIENCE

April 2015 – September 2016 Hestercombe Gardens, Taunton, Somerset, UK
Hospitality Supervisor
Managed a close-knit team of front of house staff, maintaining the highest standard of customer service for customers. Responsible for selecting, training and inducting any new members of staff.
Cash handling, stock and float management for the café also came under my responsibilities. I was responsible, with the management team, for the running of front of house events. These involve catering, hosting, late night opening and sales of alcohol, amongst other things.

June 2014 – April 2015 Slee Blackwell Solicitors, Taunton, UK
Trainee Legal Executive
I was the first point of call for new clients; providing the caller with tailor-made advice or signing them up as a client of the firm. Whilst working at the firm, I helped to spearhead a litigation action for PIP (breast implant scandal) victims, which involved organising the team, in order to meet strict Court registration deadlines alongside ensuring we held appropriate evidence for each client. We also had to liaise with a French lawyer and develop knowledge of the French legal system.

October 2011 – June 2013 Premier Campus Shops, Exeter University, UK
Casual Shop Staff
The role involved moving stock around to improve sales, taking deliveries and making fast decisions, alongside delivering fantastic customer service, often to difficult customers. I mostly worked on my own in the shop, which required independence, reliability, and also initiative when problems arose.

2009-2011. J Sainsbury P.L.C. Billet Street, Taunton, UK
Customer Service Assistant
Learnt to communicate within a large team and with the customers. Dealing tactfully with customer concerns and complaints at the customer service desk was particularly difficult; this often involved negotiation and persuasion. I was three times awarded the Mystery Customer Award, which involved delivering fantastic customer service during an inspection.

2004-2008 Tacchi Morris Arts Centre, Monkton Heathfield, Taunton, UK
Front of House Volunteer
From a young age I knew practical numeracy skills, general good customer service and how to present myself. I had to be a confident communicator in order to present the centre in the best light. I learnt to work quickly and efficiently. The role taught me basic skills such as how to be responsible, reliable, honest and punctual.

SKILLS

Languages
Native English Speaker. Basic French and German (Both Grade B at GCSE).

Computing
Understanding of both Mac and Windows, use of Microsoft Office and databases such as Merac, Westlaw and LexisNexis.

Driving
Full clean driving licence.

First Aid
Emergency First Aid at Work completed January 2016.

REFERENCES
Liz Bowden – CELTA International House Bristol
Richard Mira – General Manager Hestercombe Gardens